Over the years our customer-first approach and commitment to investing in both people and technology has seen us win a number of awards.
We managed to mirror the success we enjoyed at these awards in 2016 and won this accolade for the second year running. The 2017 shortlist featured some tough competition, including Transferwise, World First, HiFX and Transfermate, so we were very proud to be voted the best provider – particularly when customer feedback plays such a significant part in the judging process.
As the winner of the overall award for Best Customer Service is chosen out of over 100 companies across 26 categories, this is a major accolade. To take the title for a second year in 2017 we had to see off competition from household names like Sainsburys, MBNA, LV and M&S Bank – this was a massive achievement for us and a great testament to our customer-first approach.
This award was presented to TorFX as the business that best demonstrated commitment to putting customer satisfaction at the heart of company strategy. The winning business also had to show that it manages its resources to most effectively meet customer needs.
The Employer of the Year accolade was awarded to TorFX on the basis of the company’s staff development strategies. The winner of this category had to show that its dedication to its staff has supported the creation of a motivated, committed and effective workforce.
TorFX proved itself deserving of the honour of ‘Winner of Winners’ as a result of its significant growth and innovation in its market sector. The company also demonstrated a strong financial performance and was recognised as making a considerable contribution to Cornwall, the home of its head office.
The 2016 Consumer Moneyfacts award for overall Best Customer Service spanned 24 categories and included over 150 companies from a range of financial service sectors, including Halifax, LV, John Lewis and MBNA Bank. As the award winner is picked entirely on the basis of customer feedback, we were delighted to win this accolade.
As stated by our CEO Jon Beddell; ‘We are especially honoured to be voted by our clients as the overall winner for providing excellent customer service. This is a testament to the dedication of our employees.’
We were shortlisted for this award based on an independent assessment of our products and services. From a shortlist of 10 international money transfer providers, TorFX won on the strength of its customer feedback. According to Moneyfacts, the feedback showed that ‘customers were impressed by TorFX’s competitive rates, professional approach and hassle-free transfer service.’
You can read more about the two Consumer Moneyfacts awards on our blog.
TorFX won this award by demonstrating the best organic growth strategy of the businesses shortlisted in the Dynamic Growth category. The commendation was also due to TorFX achieving outstanding and continually improving levels of sales, profit and share through the adoption of the latest technologies and development of innovative products.
For almost 20 years the Sunday Times Virgin Fast Track 100 league table has been ranking the 100 private companies in Britain with the fastest sales growth. TorFX placed highly in both 2008 and 2010 in an acknowledgement of its rapid expansion in sales, manpower and market share. Since 2010 TorFX has continued to grow year-on-year and the company is now part of a group which processes in excess of 3 billion Pounds in international payments per annum.