Over the years our customer-first approach and commitment to investing in both people and technology has seen us win a number of awards.
The 2016 Consumer Moneyfacts award for overall Best Customer Service spanned 24 categories and included over 150 companies from a range of financial service sectors, including Halifax, LV, John Lewis and MBNA Bank. As the award winner is picked entirely on the basis of customer feedback, we were delighted to win this accolade.
As stated by our CEO Jon Beddell; ‘We are especially honoured to be voted by our clients as the overall winner for providing excellent customer service. This is a testament to the dedication of our employees.’
We were shortlisted for this award based on an independent assessment of our products and services. From a shortlist of 10 international money transfer providers, TorFX won on the strength of its customer feedback. According to Moneyfacts, the feedback showed that ‘customers were impressed by TorFX’s competitive rates, professional approach and hassle-free transfer service.’
You can read more about the two Consumer Moneyfacts awards on our blog.
TorFX won this award by demonstrating the best organic growth strategy of the businesses shortlisted in the Dynamic Growth category. The commendation was also due to TorFX achieving outstanding and continually improving levels of sales, profit and share through the adoption of the latest technologies and development of innovative products.
For almost 20 years the Sunday Times Virgin Fast Track 100 league table has been ranking the 100 private companies in Britain with the fastest sales growth. TorFX placed highly in both 2008 and 2010 in an acknowledgement of its rapid expansion in sales, manpower and market share. Since 2010 TorFX has continued to grow year-on-year and the company is now part of a group which processes in excess of 3 billion Pounds in international payments per annum.