Vacancies

Current vacancies

By joining the team at TorFX you can become part of an award-winning company which has been recognised nationally for its customer-first approach and rapid year-on-year growth.

Our group currently employees over 300 highly-skilled individuals and we’re always looking for driven candidates to help us maintain our position as the UK’s number one International Money Transfer Provider. If you like the sound of TorFX, please get in touch or send your CV to [email protected].

Who will I be working for? We’re one of the UK’s leading international money transfer providers, the largest independent employer in Penzance and the 2016 winner of Best Employer at the Cornwall Business Awards. We’ve been around since 2004 and we’ve grown massively over the last 15 years – join our team now if you want to grow with us.



Account Manager / Senior Account Manager

This is a fantastic opportunity to join our Online Payments Team.

As a member of the team the successful applicant will work directly with personal and corporate clients, building rapport, understanding their needs and guiding them through the process to achieve for them the most favourable outcomes.

The ideal candidate will have previous sales experience and be hard-working, motivated and excellent organisational and communication skills. Experience within the Financial Services environment is not essential for this role but would be an advantage.

Required skills:

  • First class customer relationship management abilities
  • Effective communication skills and an excellent telephone manner
  • High degree of self-motivation and strong work ethic
  • Flexibility to manage changing workloads
  • Experience of CRM and managing a database of sales pipeline
  • Solid level of numeracy
  • Minimum 2 years sales experience (5 years proven sales track record for the Senior Account Manager role)

Working hours:

This is a full time position, 09:00-17:30 Monday-Friday (37 ½ hours per week)

Salary:

Account Manager
£25k basic plus commission – OTE £50k

Senior Account Manager
£35k basic plus commission – OTE £70k

If you’re looking for a new challenge and think you could make this role your own, please get in touch.

Customer Support - Small Payments Team

As a member of the Small Payments team you will work directly with personal clients, proactively contacting registered clients and helping them activate their online account. You will also assist clients with their transactions and answer any queries they have.

This is not a cold calling role, the successful candidate will be making contact with registered clients with genuine requirements.

Team members will be on a 37.5 hour contract, working within a modern, friendly office and receive a salary plus achievable performance related monthly commission scheme.

The ideal candidate will have:

  • Previous sales/customer service experience
  • Motivation and the desire to work hard
  • Excellent organisational and communication skills
  • Excellent telephone manner, strong communication skills
  • The flexibility to manage changing workloads and the ability to work with non-technology savvy clients

Experience within the Financial Services environment is not required for this role, but sales/office experience is preferable. There is an opportunity for progression for those who succeed within this position.

The hours for this role are primarily Monday to Friday, 8.30 to 5pm, and Saturday 9:00 -1pm on a rota basis.

Salary:

£25,000.00-£30,000.00 per year

Treasury Assistant

This is a fantastic opportunity to join the Treasury Team of a well-established and expanding company.

As a Treasury Assistant, the successful applicant will be responsible for purchasing currency online and data handling.

  • Head for figures
  • Excellent organisational skills
  • Experience of data handling
  • Highly motivated

Working hours:

This is a full time position, Monday-Friday 08:30 – 17:00 (37 ½ hours per week), however part-time would be available as part of a job share role.

Salary:

£18,000.00-£19,000.00 per year

Customer Support - Online Payments Team

As a member of the Small Payments team you will work directly with personal clients, proactively contacting registered clients and helping them activate and use their online account, assisting them with their transactions and answering any queries they have.

This is not a cold calling role, the successful candidate will be making contact with registered clients with genuine requirements.

Team members will be on a 37.5 hour contract, working within a modern, friendly office and receive a salary plus achievable performance related monthly commission scheme.

The ideal candidate will have:

  • Previous sales/customer service experience
  • Motivation and the desire to work hard
  • Excellent organisational and communication skills
  • The flexibility to manage changing workloads and the ability to work with non-technology savvy clients

Experience within the Financial Services environment is not required for this role, but sales/office experience is preferable. There is an opportunity for progression for those who succeed within this position.

Working hours:

The hours for this role are primarily Monday to Friday, 8.30 to 5pm

Salary:

£25,000.00-£30,000.00 per year

Registration Team Member

As a Registration Team Member you will work directly with private clients and be responsible for opening new accounts via excellent customer service skills, there is no client cost to open an account.

This is not a cold calling role, the team member will be making telephone contact with clients who have contacted the business to help them register to use their services.

Team members will be on a 37.5 hour contract, working within a modern, friendly office and receive a salary plus achievable performance related monthly commission scheme.

The ideal candidate will have:

  • Previous sales/customer service experience
  • Motivation and the desire to work hard
  • Excellent organisational and communication skills

Experience within the Financial Services environment is not required for this role. There is an opportunity for progression for those who succeed within this position.

Working hours:

The hours for this role are primarily Monday to Friday, 8.30 to 5pm, and Saturday 9:00 -1pm on a rota basis.

Salary:

£22,000.00-£30,000.00 per year.

Event Manager

You will be based within the Partnership Team at TorFX, supporting our Partnership Managers and our external referral partners. The TorFX Event Manager ultimately be a Brand Ambassador, representing TorFX and its Partnership Team at events all over the UK. At these events you will be required to explain our services, highlight the benefits and answer questions for a variety of professional audiences so a deep understanding of our services and systems is imperative. TorFX will provide all service and systems training with ongoing support as you develop into the role however this role requires for the candidate to be a highly-motivated self-starter who can comfortably talk face-to-face or online with large groups as well as competently organise the pre and post event processes. At each and every event you will be required to maximise on our attendance so, alongside the basic salary, an uncapped commission scheme will be in place for the business you generate from event-to-event.

Responsibilities:

  • Liaising with event organisers and booking TorFX to exhibit and/or present at virtual and face-to-face events.
  • Arranging your travel and overnight accommodation (expenses covered by TorFX).
  • Exhibiting and/or presenting TorFX at these events.
  • Organising the pre-event promotion of TorFX’s attendance at the event.
  • Post-event management of attendee data and enquiries.
  • Managing promotional items and marketing materials stock levels.
  • In between events, general office support.

The successful candidate:

  • Owns a full, clean driving license & willing to travel.
  • Professional
  • Highly-organised
  • Presentable
  • Confident
  • Enjoys meeting new people
  • Works well alone or as part of a team
  • Reliable
  • Excellent at time keeping
  • Clear and concise when presenting

Working hours:

This is a full time position, Monday-Friday 08:30 – 17:00 (37 ½ hours per week)

Location:

Office-based in Penzance Cornwall, however will be required to travel to national events.

Salary:

OTE £30k (£20k basic plus comms)