Vacancies

Customer Support - Small Payments Team

As a member of the Small Payments team you will work directly with personal clients, proactively contacting registered clients and helping them activate their online account. You will also assist clients with their transactions and answer any queries they have.

This is not a cold calling role, the successful candidate will be making contact with registered clients with genuine requirements

Team members will be on a 37.5 hour contract, working within a modern, friendly office and receive a salary plus achievable performance related monthly commission scheme.

The ideal candidate will have:

• Previous sales/customer service experience
• Motivation and the desire to work hard
• Excellent organisational and communication skills
• Excellent work ethic to cover a large work load
• Excellent telephone manner, strong communication skills
• The flexibility to manage changing workloads and the ability to work with non-technology savvy clients

Experience within the Financial Services environment is not required for this role, but sales/office experience is preferable. There is an opportunity for progression for those who succeed within this position.

Working hours

The hours for this role are primarily Monday to Friday, 8.30 to 5pm, and Saturday 9:00 -1pm on a rota basis.

Salary

OTE £25-35K per annum.

Partnership Manager

This is a fantastic opportunity to join the Business Development Team of a well-established and expanding company.

Reporting to the Head of Business Development, and working closely with marketing and sales departments, you will target businesses and organisations that will mutually benefit from their strategic partnership.

You will be responsible for managing pre-existing accounts as well as onboarding new accounts. From the relationships you develop with these accounts you will be required to generate referral leads from them with ongoing account management, increasing their awareness of the brand, using the company’s CRM system and dedicated partner platform.

About the company

The position is with one of the largest independent employers in Cornwall. The company has grown consistently year-on-year since its establishment in 2004 and has won a number of local and national awards – including Best Employer and Customer Focus.

The company offers a number of benefits and is based within minutes of the beach, transport links and Penzance town centre.

Required skills:

• Previous experience in Sales/Customer Relationship Management
• Excellent communication skills
• Proven outbound call experience
• Excellent organisational skills
• Highly motivated

This is a full time position, Monday-Friday 08:30 – 17:00 (37 ½ hours per week).

Salary:

£20,000 plus commission – OTE £35,000

If you’re looking for a new challenge and think you could make this role your own, please get in touch.

Online Account Manager

Who will I be working for?

We’re one of the UK’s leading international money transfer providers, specialising in helping individuals and businesses manage bank-to-bank currency transfers.

We were awarded International Money Transfer Provider of the Year at the Moneyfacts Consumer Awards 2016 - 2022. We also won the overall award for Best Customer Service in 2016, 2017, 2019, 2020, 2021 and 2022 – beating over 100 companies across 26 different categories.

We’ve been around since 2004 and we’ve grown significantly in the last two decades – join our team now if you want to grow with us.

What will I have to do?

As a member of the Small Payments Team the successful applicant will work directly with personal clients, helping them activate their online account and assisting with any queries.

The ideal candidate will have previous sales experience and be hard-working, motivated and have excellent organisational and communication skills.

Experience within the Financial Services environment is not required for this role.

What are we looking for?

• Strong communication skills and an excellent telephone manner
• Effective and first-class Customer Relationship Management skills
• High degree of self-motivation
• Flexibility to manage changing workloads, and ability to work with non-technology savvy clients
• Sales/Call centre experience desirable

This is a full-time position, 08:30 – 17:00 Monday-Friday (37 ½ hours per week) and Saturday 9.00am – 1pm on a rota basis.

Salary: £20,000 plus commission (OTE £25k-£38k)

If you want the opportunity to make this job your own, we want to meet you. Increase your chances of getting an interview by making your CV one we’ll remember.